Spirit Airways CEO on what prompted the service’s meltdown

People wait in line at a Spirit Airlines counter at George Bush Intercontinental Airport on August 5, 2021 in Houston, Texas.

Brandon Bell | Getty Images

The causes of Spirit Airlines‘ fixed Flight cancellations that derailed tens of thousands of customers’ summer vacation this week have been brewing for more than a month, said CEO Ted Christie.

A combination of July flight delays, staffing bottlenecks, technology issues and a surge in travel that surprised most airlines culminated in more than 1,700 canceled flights since Sunday, some days of which made up more than half of Spirit’s flight schedule.

And for travelers, the trouble is not over yet. Christie said the airline would have to cancel additional flights in the next few days to get back on track.

“There are definitely some angry people out there,” he told reporters Thursday night. “At the moment I can only say that we are very sorry about what happened.”

The chaos enraged stranded customers at airports and sparked angry news online that presented Christie with one of his biggest tests since he took office as CEO on New Year’s Day 2019.

“That’s a punch in the heart for everyone,” said Christie.

Chronic delays in July piled up, causing staff shortages as crews timed out and reached the maximum time they could legally work each day, he said. It got dramatically worse over the weekend and the days that followed.

“We couldn’t stand in front of it,” said Christie. He estimated “tens or hundreds of thousands” of customers were affected by the disruption at Spirit and said it was too early to assess the financial impact on the company.

On Thursday alone, 446 Spirit flights were canceled, 56% of operations.

A sharp recovery in summer travel has been a headache for summer travelers as airlines and their contractors have faced staff shortages associated with the usual annoying summer storms.

Spirit, based in Miramar, Florida, has improved its reliability over the past few years, becoming in 2017 Walt DisneyThe company’s leadership and training subsidiary, the Disney Institute, to improve customer service.

“We will do everything we can to regain the trust of our guests and the traveling public. We believe we can do that,” Christie said on the call on Thursday. He said the airline is giving cash refunds to affected customers.

In hindsight, Spirit should have canceled more flights earlier to allow time for recalibration, Christie said. Instead, the airline tried to maintain flights to serve large numbers of customers, many of whom were flying for the first time since the pandemic began.

The airline forecast last month that it would fly nearly 11% more flights in the third quarter than in the same period in 2019, a much stronger rebound than most airlines.

Christie said he and other executives are looking at ways to deploy more backup staff, faster response to disruptions, and better technology.

“We’re starting to turn the corner and get our legs under us so we can start going back to where we were before,” Christie said.

Correction: This story has been updated to correct a headline.

Spirit Airways cancels half its flights to ‘reboot’ operation

Spirit Airlines canceled half of its flights on Wednesday to “restart” operations after a wave of disruptions that began over the weekend due to a mixture of bad weather, staff shortages and technology issues.

Spirit has canceled more than 1,000 flights since Sunday and hundreds more have been delayed.

Angry customers complained on social media about the cancellations and the difficulty of reaching customer service agents. Some tweeted images of long lines at airports and travelers lying on the ground near gates.

The chaos is a great test for the executives at Spirit who have worked over the past few years to improve the airline “s reliability and customer service.

Spirit said the disruption was “exacerbated” by the surge in summer travel that was drifting away from the Coronavirus pandemic faster than expected by the airlines. Fuller flights mean fewer opportunities to rebook guests, the airline said.

“The past three days have been extremely difficult for our guests and team members, and we sincerely apologize for that,” Spirit said in a statement.

More than 340 flights, half of the daily flight schedule, were canceled on Wednesday, according to flight tracking website FlightAware.

Airlines sometimes clean large numbers of flights to avoid further disruption and to get staff and planes to the right place to resume flights.

Spirit said it expects cancellations to “gradually decrease” in the coming days.

American Airlines Hundreds of flights were also canceled this week after hours of storms of high winds, lightning and hail struck Dallas / Fort Worth International Airport, its largest hub.

On Wednesday, American operations stabilized with about 100 cancellations, about 3% of the daily schedule, versus 12% of canceled flights on Tuesday.

Spirit said it would learn from the meltdown.

“By delving deeply into the challenges we face, we have identified opportunities for improvement that will help us operate a more resilient network and better serve our guests,” said a statement.

Thunderstorms hampered Spirit’s efforts to recalibrate Wednesday. Gate and taxi delays at Spirit’s main base in Fort Lauderdale, Florida exceeded an hour, according to the Federal Aviation Administration.

American Airways, Spirit Airways cancel a whole bunch of flights

American Airlines aircraft stand at the passenger gates at Dallas / Fort Worth International Airport (DFW) near Dallas, Texas.

Patrick T. Fallon | Bloomberg | Getty Images

American Airlines Passengers have faced hundreds of cancellations and delays since Sunday as the airline struggles to recover from disruption caused by severe thunderstorms that swept through its Dallas / Fort Worth international hub.

According to flight tracking site FlightAware, more than 270 flights – or 9% of America’s main flight schedule – had been canceled by Tuesday morning. At least 120 of the cancellations were due to a lack of flight crew, according to an internal list reviewed by CNBC.

The Americans canceled around 850 flights between the Sunday when the thunderstorm hit and Monday. Almost 2,000 were delayed. Around 80 American flights were diverted to other airports on Sunday.

Travelers complained on social media of difficulty reaching customer service agents and extensive delays.

“Mother Nature is not playing well and many flights in and out of DFW are delayed or canceled,” American Airlines tweeted to a customer on Sunday.

Before hurricanes and snowstorms occur, airlines will often cancel thousands of flights to avoid passengers and crews getting stranded at airports. Thunderstorms can be disruptive to passengers and airlines alike, as they often result in rolling delays because they are less predictable.

In addition, airlines are struggling to find staff to cope with the surge in travel demand urging Employees in the pandemic took buyouts or leave of absence in the past year to reduce labor costs.

The Transportation Security Administration screened 2.24 million people on Sunday, most since February 28, 2020.

An American Airlines spokeswoman said Monday the weather and air traffic restrictions caused the delays at DFW.

American had cut about 1% of its schedule for the first half of July to deal with weather and other disruptions, as well as staffing issues.

But the carrier has restored more capacity than some of its competitors like United Airlines and Delta Airlines.

“And we expect to fly a larger domestic network with DFW in August this year than in August 2019,” said American President Robert Isom in a quarterly call last month.

More capacity leaves little room for error in the event of malfunctions, analysts told CNBC.

According to the Ministry of Transport, airlines are not required to provide hotel accommodation or meal vouchers to travelers whose flights have been canceled.

“Passengers understand that airlines don’t control the weather, but what makes a good airline is how they treat passengers when the chips are down,” said Henry Harteveldt, founder of travel industry consultancy Atmosphere Research Group and a former airline manager .

More than 1,100 Southwest Airlines Flights, nearly a third of the Dallas-based airline’s schedule, were postponed Monday while 44 were canceled. The airline said Sunday’s thunderstorms triggered Monday’s cancellations.

Spirit Airlines“Problems continued on Tuesday. According to FlightAware, 38% of the flight schedule or 258 flights have been canceled, in addition to about 500 flights between Sunday and Monday.

A spokesman for the low-cost airline said Monday the disruptions were due to “operational challenges” caused by the weather. Airlines will often cancel flights to get the crews in place rather than continuing to delay flights.

“We are working around the clock to get back on track after a few travel interruptions at the weekend due to a number of operational challenges,” the airline said in a statement. “We understand how frustrating it is for our guests when plans change unexpectedly, and we are working to find solutions. We ask guests to actively monitor their emails and flight status before heading to the airport.”

Joyful New River Oaks Retailer to Deliver Kate Spade’s Spirit and Type — Your Sneak Peek at Texas’ First Frances Valentine Boutique

S.The climax of a designer’s death by suicide is a strange, if perhaps even morbid, way of starting a piece of fashion. But when talking about the Frances Valentine brand, Kate Spade, who died in 2018, not only co-founded the line, but continues to be her design inspiration.

Her signature vibrant and playful aesthetic, once only available online, comes to Houston style in the River Oaks District.

“The goal is not just to keep Spade’s legacy alive, but to capture the woman spade could be today, ”remarked FastCompany in a profile at Frances Valentin Co-founder and best friend of Spade Elyce Arons.

When the doors of the new Frances Valentine boutique in the River Oaks District open in the first week of September, it will be Frances Valentine’s first store in Texas. The opening will be followed by other stores in Palm Beach, Sag Harbor and on Madison Avenue in New York City. When it became clear to the company that many fans of the brand still appreciate the personal touch of a shop window, they started out in brick-and-mortar retail. Houston becomes Frances Valentine’s sixth location.

“We visited Houston for a trunk show last February and immediately fell in love with the charming River Oaks District,” Arons said in a statement.

Frances Valentine brings the brand’s Ionic style to Houston with a store in the River Oaks District.

You don’t know the brand? Frances Valentine stands for brightly colored patterns, bold palettes, brightly colored caftans and a range of pullovers and tunics. The line includes charming handbags, indispensable leisure jewelry, hats and shoes in all variations. The aesthetic is airy, fresh and fun in every way. The selection of home accessories is just as spirited.

“We are very pleased that Frances chose Valentine River Oaks District as the home of their first boutique in Texas, ”says Rosalind Schurgin, CEO of Festival Companies. “Each addition to our dynamic portfolio of global luxury and contemporary designers is carefully crafted to enhance and complement a range of unique offerings while appealing to our diverse, international clientele.

“The feminine, airy charisma of Frances Valentine’s designs goes well with the stylish Houstonians and will resonate with a large global audience drawn to the city’s sophisticated and rich retail offerings.”

Nomadland leads winners at 2021 Movie Unbiased Spirit Awards | Leisure

‘Nomadland’ was the big winner of the Film Independent Spirit Awards 2021 and won four awards on Thursday (22.40.21).

The drama beat competition from “First Cow”, “Ma Rainey’s Black Bottom”, “Minari” and “Never Seldom Sometimes Always” to win the prestigious “Best Feature Film” award, while filmmaker Chloe Zhao was best Director was honored, which further strengthened her predictions. I’ll get the same award at the Oscars this weekend.

The film was also awarded Best Editing and Best Cinematography.

Riz Ahmed triumphed in a strong category and took on the best male lead role for “Sound of Metal” ahead of Steven Yeun (“Minari”), Adarsh ​​Gourav (“The White Tiger”), Rob Morgan (“Bull”) and the late Chadwick Boseman (‘Ma Rainey’s Black Bottom’) and in his acceptance speech he encouraged those whose lives were turned upside down due to the coronavirus pandemic.

He said, “The Sound of Metal is about how a health crisis can throw your life off course, and on the other hand there can be a lot of discomfort but also clarity. And for anyone who has gone through some upheaval this year, me.” wish you peace on the other side. “

Carey Mulligan, the star of the promising young woman, dedicated her victory to Helen McCrory as best female lead after her death on April 16 after a secret battle with cancer.

She said, “I just want to dedicate this award to a true independent spirit – an actress that I looked up to and will continue to look up to for the rest of my career, Helen McCrory. Thanks to her for all she has given us.”

The 35-year-old actress was shortlisted for the award alongside Nicole Beharie (‘Miss Juneteenth’), Viola Davis (‘Ma Rainey’s Black Bottom’).

Sidney Flanigan (“Never Seldom, Sometimes Always”), Julia Garner (“The Assistant”) and Frances McDormand (“Nomadland”).

For the first time in history, the event also recognized television and history performance, with “I May Destroy You” winning both Best New Scripted Series and Best Ensemble Cast In A New Scripted Series.

The “unorthodox” stars Amit Rahav and Shira Haas each won best male and best female performance in a new script series.

“Never seldom, sometimes always” had given the nominations with seven nods, but could not win in any category.

2021 Film Independent Spirit Awards selected list of winners:

Best feature:


Best first feature:

“Sound Of Metal”

Best Director:

Chloé Zhao, “Nomadland”

Best script:

“Promising young woman”

Best first script:

Andy Siara, “Palm Springs”

John Cassavetes Award:


Best male lead:

Riz Ahmed, “Sound of Metal”

Best female lead:

Carey Mulligan, “Promising Young Woman”

Best Supporting Man:

Paul Raci, “Sound of Metal”

Best supportive woman:

Yuh-Jung Youn, ‘Minari’

Best camera:

Joshua James Richards, “Nomad Land”

Best processing:

Chloé Zhao, “Nomadland”

Robert Altman Award:

“One night in Miami”

Producer price:

Gerry Kim

Someone to see award:

Ekwa Msangi, “Farewell Cupid”

Best New Script Series:

“I can destroy you”

Best Female Performance in a New Screenplay Series:

Shira Haas, “unorthodox”

Best Male Performance in a New Screenplay Series:

Amit Rahav, “unorthodox”

Best Ensemble in a New Screenplay Series:

“I can destroy you”

Spirit of the Beehive: ENTERTAINMENT, DEATH Album Assessment

The term “Kmart Realism” was first coined in the 1980s to describe a trend in literary fiction defined by sparse sentences, fast-food joints, and the hyper-acceleration of capitalism and commercialization in predominantly suburban areas. Kmart realists like Mary Robison, Raymond Carver, Denis Johnson, and to some extent Don DeLillo wrote about the creepy feeling of walking through a mall at night and relaxing in front of the TV only to be greeted by endless advertisements for personal injury lawyers and lawyers Small town water parks that will make your brain forget about synthetic drugs. The term could also be applied Spirit of the beehive, the project of psychotropic Philly punks Zack Schwartz, Rivka Ravede and Corey Wichlin, whose excellent fourth album ENTERTAINMENT, DEATH is illuminated by the same terrible, phosphorescent light.

If you tried to have a conversation while listening to CONVERSATION, DEATH, you would forget what you said when the words gushed out of your mouth. It’s an inherently destabilizing album that doesn’t adhere to any specific narrative. Instead, it’s fragmented and stitched together with old commercials, noise, and guitar failures. Opener “Entertainment” sounds like an automatic demolition at first, then shakes itself up and takes on the quality of a rotten yé-yé song. A section of string rises from the dirt; The texts are blurry and distorted. “On the way to the east in the direction of KSMO / 16-Rader that come too close / dust picks up and swallows us whole,” sings Schwartz, as if he had just woken up from a nap.

Spirit of the Beehive aren’t unique, but they just don’t sound like everyone else in their home scene. They come from the world of Philadelphia DIY, from punk basements with no proper plumbing and houses with large verandas. You meet people in bands like Palm tree and Body flesh. Frank OceanI’m a fan. If anything, their sound is less sympathetic to Philly DIY and closer to the kind of music that is released from London Chain. In their talent for fermenting chintzy pop music into something rabid and loud, they evoke something a bit like electro chanson freaks jockstrap.

ENTERTAINMENT, DEATH isn’t that different from anything this band has done before, it’s just better, more sophisticated. It’s no less strange or haunting than 2018, for example Hypnotic idiots;; if anything, it’s even creepier and stranger. A song like the muscular “Wrong Circle” feels like experiencing a bad high all over your body with your eyes twitching and pressure building up in your chest. Singing birds are juxtaposed with hyper-lively synthesizers, oceanic drums and modulated vocals. The music flickers and clicks like an old television in a channel search setting or flies under a yellowed street lamp.

Schwartz spent much of his youth in Miami taking acid, playing music in a locker, and then going to his job at a mall like him said Pitchfork. He compared his experience to the Jonah Hill skater movie Mid 90s;; ENTERTAINMENT, DEATH is also similar to Hill’s film. It feels listless, like a summer drinking Robitussin and skateboarding or maybe spraying a pentagram on the side of an old lady’s house. “I Suck the Devil’s Cock” best highlights the feeling of a wasted summer in the mall dreaming of being somewhere else. At almost seven minutes, it is the longest track on the album. There’s a burst of noise that sounds almost melodic, as well as multiple guitar lines. “Fear of needles, but not of everything,” sings Schwartz. He doesn’t value constructive criticism. “The surreal lyrics of Spirit of the Beehive reflect the kind of discomfort that is abundant in the writing of Kmart realists: visceral, hallucinatory vignettes that evoke a whole landscape of emotions in a few words.

ENTERTAINMENT, TOD is a very nice, very difficult record. It’s withdrawn, cryptic paranoia music late into the night, so disturbing and loud that it is almost too intimate at times, even when there are no real identifying details. The feeling it evokes is like listening to a close friend tell the details of his nightly terror: you see the sweat, the enlarged pupils, the general feeling of acute discomfort. However, Rapid & Complete Recovery offers a moment in the eye of the storm. The song is meandering, peaceful. Layers of synthesizers suggest watching the world recede below you as you take the elevator up a skyscraper. “Lifetimes compressed in a vacuum / no restrictions, you know what comes next”, Ravede and Schwartz harmonize, their voices are completely calm. What they are looking for is not clear; Spirit of the Beehive is an unrecognizable band. At any point in time, they are a whole galaxy away.

To buy: Hard trade

(Pitchfork earns a commission on purchases made through affiliate links on our website.)

Meet up with 10 of our top rated albums of the week every Saturday. Sign up for the 10 to Hear newsletter Here.