By Jondi Gumz
Customers in the new US bank branch in Aptos uses a passcode to get into the ATM and use it to make deposits or withdrawals, or to pay for accounts. Bankers inside have mobile tablets to assist customers and a customer care station has space for one-on-one calls, but don’t come at lunchtime as the bank closes until 1pm for lunch
“We don’t have a cash line for transactions,” said. Heather Kesner, Senior Vice President for Consumer and Business Banking, San Francisco Bay, at US Bank. “We have replaced this concept with a number of comfortable meeting rooms where we can have in-depth discussions with our customers about their financial needs, with cash transactions being processed exclusively through our ATM.”
On Tuesday, October 5th, at the Rancho Del Shopping Center, Rancho Del Mar 96, a grand opening of the ribbon for the US bank in Aptos was held with the Aptos Chamber of Commerce.
The U.S. bank donates $ 4,000 to Aptos-based California FarmLink, whose mission is to invest in the prosperity of farmers and ranchers through lending and access to land, and $ 4,000 to Friends of Santa Cruz Public Libraries to help rebuild the Aptos library.
Ana Alvarez is the branch manager.
The Aptos branch serves as a hub for wealth issues with a full-time investment advisor and business banking specialist on site.
Aptos customers can use the US Bank’s award-winning mobile app and online banking includes features such as personalized insights to make managing money easier, the US Bank Smart Assistant that lets you get everything you need in a few words , Co-browse live video to see the banker you’re talking to, and more.
“Many traditional everyday transactions can be processed using our new digital tools,” said Kesner, “so that we can focus our interactions with our customers on finding and delivering solutions to their financial needs.”
In response to the COVID-19 pandemic, the store is introducing design changes such as plexiglass barriers and antimicrobial surfaces, as well as signage to encourage social distancing.
Four more conversions are planned in the San Francisco Bay Area by 2022.
The US bank reported nearly 70,000 employees and assets of $ 553 billion as of March 31. According to the FDIC, as of June 2019, the US bank had deposits of $ 47 million in the Aptos zip code – less than 6 percent of total deposits prior to the Aptos branch closure, and bank employees are believed to be working to get those deposits back.
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