Texans struggling with overdue or high electricity and gas bills can qualify for up to thousands of dollars in aid if they act now.
Atmos Energy urges customers in need to contact their energy supplier and apply for the “Comprehensive Energy Assistance Program”.
The program has been around for decades, but millions of additional federal dollars are now available through COVID relief funding.
“We know there is a need out there,” said Faye Kinner, customer service manager at Atmos Energy. “We know families struggle to pay their current and overdue fees, so we really encourage them to get in touch if they struggle. Contact your energy supplier so that we can point you to the resources you need. “
Time is also of the essence, said Kinner.
The financing in the millions expires at the end of September.
“These funds will expire at the end of September, so we really want to encourage customers to act now,” she said.
All utility customers can apply.
Traditional income qualifications have also eased due to the COVID-19 pandemic.
“Even if they weren’t eligible before, they can be eligible now, and it’s supposed to help you with all of your utility bills,” Kinner said.
Eligible customers could get thousands of dollars in relief money on utility bills.
“It can really make a difference, both for recurring fees and for your overdue fees,” said Kinner. “With the start of the cooler months and winter, we want to ensure that our customers are up to date with their natural gas bills.”
Kinner says customers should call customer service, tell them they’re having trouble, and point them in the right direction for the program.
That includes Atmos and electricity providers like TXU and Reliant, she said.
The customer service number for ATMOS is 888-286-6700.
For information on income limits for the Comprehensive Energy Assistance Program (CEAP), see the Texas Department of Housing and Community Affairs website.