Posted: Mar 1, 2021 / 9:51 AM EST
Updated: March 1, 2021 / 9:51 AM EST

Grocery delivery services are more popular than anyone else during the COVID-19 pandemic. But with this popularity, some problems have become more common, especially orders that get to people’s doorsteps later than usual.

Business at Kung Food Chu is recovering thanks to delivery apps and a plethora of takeaway orders.

But owner Hana Chu has noticed a smoldering problem over the past few weeks.

“We noticed that a lot of third-party deliverers didn’t come to collect the food,” Chu recalls.

And she’s getting more and more angry calls.

“Some customers say it’s over two hours,” Chu said.

Delivery apps like GrubHub, Uber Eats, and DoorDash saved lives over the past year.

However, a lack of drivers can lead to longer waiting times. Another reason can be how many customers also tip the delivery drivers.

“The most common excuse I hear among drivers and customers is ‘no tip, no travel,'” said delivery driver Jason Barlow.

Barlow and “Kate” are two delivery drivers (abc27 agreed not to say which service they are driving for).

They both say if an order looks like it has no tip, it can stand for 30 minutes.

“If I see an order coming in without a tip, I will decline that order. It will be offered to the closest person and then that person can choose to take it or decline, ”explained Kate.

The drivers also say they are not told in advance how much tip a customer will leave. However, if an order indicates that it will only pay $ 3-5, it is assumed that a customer is not tipping and may be passing them by.

“Sometimes it’s not even worth it, you just work for free,” said Kate.

Barlow says a small tip is not realistic for a delivery person.

“Can you make money as a driver with 3 dollars? On 3 dollars? Realistically, no, ”said Barlow.

Delivery services show customers a “suggested tip” in their app. But Barlow and Kate suggest being generous.

“You are more likely to get your food faster,” said Barlow.

When it comes to restaurant servers or drivers, this can be a case where a customer should open their wallet a little more to help them out.