SCOTTSDALE, Ariz .– (BUSINESS WIRE) –Universal Electronics Inc. (UEI) (NASDAQ: UEIC), the world’s leading provider of universal control and sensor technologies for the smart home, is introducing UEI Virtual Agent to provide an AI-powered integrated support framework for entertainment and smart home devices that enables self-help functions.
UEI Virtual Agent is designed to address common onboarding, feature discovery, and troubleshooting challenges for entertainment and smart home devices. UEI Virtual Agent is based on UEI’s white label digital assistant nevo.ai and a comprehensive global device knowledge diagram that covers over a million devices.
In addition to solving user issues related to connected devices, UEI Virtual Agent lowers the cost of managing and supporting an installed base of connected devices for manufacturers and service providers, and integrates easily with the connected device itself, as well as with websites and mobile Apps that offer help when needed.
For connected TV and audio devices, the UEI Virtual Agent can be accessed directly on any screen, including TV, phone, computer and tablet, to guide users through installation and onboarding, setup and troubleshooting. UEI Virtual Agent is also available as a native Android TV application optimized for the TV screen as an additional service with UEI’s industry-leading Android TV voice remote offerings.
For smart home devices, the UEI Virtual Agent is pre-built into QuickSet Widget, a new offering from UEI that OEMs can use to update products to connect to the cloud and be compatible with other devices in the home.
As a stand-alone offering, UEI Virtual Agent can be rapidly deployed on a variety of connected products to enable a full digital transformation of the support experience. In combination with products from UEI QuickSet® 5.0, UEI Virtual Agent provides an enhanced experience of knowing existing home equipment to improve real-time troubleshooting and interoperability.
Launched for UEI-branded devices and support websites in Q3 2020, UEI Virtual Agent will be available to OEMs worldwide for consumer entertainment, air conditioning, and home appliances in Q2 2021. It will initially be available in English. More languages will be available later in 2021.
“UEI Virtual Agent is designed to simplify ongoing on-device and off-device support and enhance the user experience by addressing the toughest aspects of supporting connected devices in an evolving smart home,” said Arsham Hatambeiki, senior vice president for Products and technology at UEI. “Connected products are an ongoing promise brands make to their users, and a framework to support learning is how to ensure that.”
About Universal Electronics Inc.
Universal Electronics Inc. (NASDAQ: UEIC) was founded in 1986 and is the world’s leading provider of universal control and sensor technologies for the smart home. The company designs, develops, manufactures, and ships over 500 innovative products used by the world’s leading brands in the consumer electronics, subscription broadcast, security, home automation, hospitality, and air conditioning markets. For more information, please visit www.uei.com.
QuickSet is a trademark of Universal Electronics Inc.
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